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ORDER ISSUES

  • My order shipped but I need to change the address.

So sorry for the issue! You should still be able to update your address by call express customer service! Also, you can email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as the express are very fast being to deliver, we have to do the change as early as possible.

Usually it is more fast if you can call your local express customer service.

 

  • Can I change the shipping address for my order?

We are so sorry that we can't allow to change the address after placed order, you can cancel your order and place a new order with the correct address.

 

  • Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

 

  • Can I change the email address to my order?

 Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

 

  • Can I modify my order after I’ve placed it?

Yes, but please advice the changement within 6 hours, after that we will not allow changement. Thank you so much for the understanding~

 

  • Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, you are unable to cancel. All sales are final. So sorry for any inconvenience!

 

  • I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!

 

  • I received the wrong item.

 We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 7 days of delivery. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.  

 

  • I am missing item(s) in my order.

Oh no! Please email our Customer Care team by clicking HERE within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.

 

  • I received my package and have a problem!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore every of our customers, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 7 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.